Frequently Asked Questions
Clear answers about our programmes, pricing, and policies. Can't find what you need? Get in touch.
No. We provide general wellness coaching and habit-tracking tools. Our programmes do not diagnose, treat, or prevent any medical condition. Consult your GP or an accredited health professional for medical advice.
Programme fees vary by duration and delivery format. We provide a full price quote before you enrol — no hidden charges. Contact us or visit our programmes page for current options. All prices include GST where applicable.
Yes. You may cancel within 14 days of purchase if you have not accessed more than one coaching session. See our Return Policy and your rights under the Australian Consumer Law.
Absolutely. Most programmes support video check-ins via phone or computer. You can also visit our Brooklet studio at 933 Fernleigh Rd for in-person sessions.
We collect only what is needed to deliver our services, in line with the Privacy Act 1988 and Australian Privacy Principles. Read our full Privacy Policy for details on collection, storage, and your rights.
We do not guarantee specific outcomes. Hydration needs vary by individual, activity, and climate. Our coaching provides structured support — your results depend on consistent participation and personal circumstances.
Email hello@siftinglivingkne.world or call +61 2 6687 1216. We aim to resolve complaints within 10 business days. See our Complaints Policy for the full process.