Complaints Policy

Our Commitment

Siftinglivingkne is committed to resolving complaints fairly, promptly, and in accordance with Australian Consumer Law. We value feedback and use it to improve our services.

How to Lodge a Complaint

You may submit a complaint by any of the following methods:

• Email: hello@siftinglivingkne.world
• Phone: +61 2 6687 1216 (Mon–Fri, 8:00–17:00 AEST)
• Post: Complaints Officer, Siftinglivingkne, 933 Fernleigh Rd, Brooklet NSW 2479
• In person: Visit our Brooklet studio during business hours

Please include your name, contact details, a description of the issue, and any relevant order or enrolment reference.

Our Process

• Acknowledgement: Within 2 business days of receiving your complaint
• Investigation: We will review your concerns and may contact you for further information
• Resolution: We aim to provide a written response within 10 business days
• Escalation: If unresolved, your complaint will be escalated to our Head of Client Services

Privacy Complaints

If your complaint relates to how we handle your personal information, we will follow the procedure outlined in our Privacy Policy. You may also contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

External Dispute Resolution

If you are not satisfied with our final response, you may contact:

• NSW Fair Trading: fairtrading.nsw.gov.au
• Australian Competition and Consumer Commission (ACCC): accc.gov.au

Consumer Guarantees

Under the Australian Consumer Law, you are entitled to remedies when services fail to meet consumer guarantees, including services not provided with due care and skill or not reasonably fit for purpose. Nothing in this policy limits those rights.